Welcome to Poshasyou. These Terms & Conditions explain the rules for using our website and purchasing products from us. By using our website or placing an order, you agree to these Terms & Conditions.
About Us
Please read these terms carefully before using our website or buying from us.
Poshasyou operates this website.
Website: https://poshasyou.com
Email: [email protected]
Contact Page: https://poshasyou.com/contact-us/
In these Terms & Conditions, “we”, “us”, and “our” refer to Poshasyou. “You” and “customer” refer to the person using our website or purchasing from us.
Use of Our Website
By using Poshasyou.com, you agree that you will not:
- Use the website for any unlawful purpose.
- Try to damage, hack, copy or misuse the website.
- Provide false or misleading information.
- Use our product images, content, logo or design without permission.
- Interfere with the security or proper working of the website.
We may restrict access to our website if we believe a user is misusing it.
Product Information
We try our best to display product details, images, colours, sizes, prices and descriptions as accurately as possible.
However, product colours may appear slightly different due to screen settings and lighting updates. Product measurements may also have small variations.
All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and offer a suitable solution, such as a replacement, store credit or refund.
Product Images
Product images on Poshasyou.com are used to show the style, design and appearance of the product.
We do not guarantee that the image shown on your screen will exactly match the product colour in real life because device screens and lighting can vary.
Pricing
All prices shown on Poshasyou.com are in GBP (£) unless stated otherwise.
We try to make sure all prices are correct. If there is a pricing error, we reserve the right to cancel or refuse the order and contact you with the correct information.
Prices may change at any time without notice, but changes will not affect orders that have already been confirmed.
Orders
When you place an order on Poshasyou.com, you agree to provide accurate and complete information, including your name, email address, billing address, delivery address and payment details.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not always mean that the order has been accepted or dispatched.
We reserve the right to refuse or cancel an order if:
- The product is unavailable.
- Payment is not completed or authorised.
- The order information is incorrect.
- There is a pricing or product information error.
- We suspect fraud or misuse.
- Delivery is not available to your location.
Payments
Payment must be completed at the time of placing the order. We accept the payment methods shown at checkout.
We do not store your full payment card details. Payments are processed securely through our payment provider.
If your payment fails, your order may not be processed.
Order Cancellation Before Dispatch
If you want to cancel your order, please contact us as soon as possible.
Cancellation requests must be sent within 24 hours of placing the order by email or through the Contact Us form on our website.
Once an order has been processed, packed or dispatched, we may not be able to cancel it. However, you may still have the right to return the item under our Returns & Refund Policy, where applicable.
This does not affect your statutory rights.
Shipping & Delivery
We aim to process and dispatch orders within the estimated time shown on our website or at checkout.
Delivery times are estimates only and may vary due to courier delays, customs checks, public holidays, incorrect delivery details or other circumstances outside our control.
You are responsible for providing a correct and complete delivery address. We are not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.
If your order includes tracking, the tracking details will be shared with you once available.
Returns & Refunds
We want customers to be happy with their purchase. If you wish to return an item, please read our Returns & Refund Policy for full details.
For eligible online purchases, customers may have the right to cancel and return goods within the required legal period.
To request a return, please contact us by email or through our Contact Us form with your order number and reason for return.
Returned items must be unused, unworn, unwashed, in original condition and with original packaging and tags where applicable.
Refunds will usually be issued to the original payment method after we receive and inspect the returned item.
Non-Returnable Items
Some items may not be eligible for return unless they are faulty, damaged or incorrect.
This may include:
- Personalised or custom-made products.
- Items that have been used, worn, washed or damaged by the customer.
- Items returned without original packaging or tags.
- Hygiene-sensitive products where the hygiene seal has been removed.
- Earrings, underwear, swimwear or similar items where return is not suitable for hygiene reasons.
This does not affect your statutory rights if the item is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.
Please include:
- Your order number.
- Clear photos or videos of the issue.
- A short explanation of the problem.
- Photos of the packaging, if the parcel arrived damaged.
Once we review the issue, we may offer a replacement, a refund or another suitable solution.
Refund Processing
Approved refunds will be processed to the original payment method where possible.
Refund processing times may depend on your bank, card provider or payment provider. Once a refund is issued, it may take a few working days to appear in your account.
Shipping costs may be refunded where required by law or where the item is faulty, damaged or incorrect.
Customer Responsibilities
Customers are responsible for:
- Providing correct order and delivery information.
- Checking product details, size, colour and quantity before placing an order.
- Read our policies before purchase.
- Contact us quickly if there is an issue with an order.
- Returning eligible items in suitable condition.
Promotions, Discounts & Offers
From time to time, we may offer discounts, coupon codes or promotional offers.
Promotions may be subject to availability, expiry dates and specific terms. We reserve the right to change, pause or remove any offer at any time.
Discount codes cannot usually be applied after an order has been placed unless we agree otherwise.
Intellectual Property
All content on Poshasyou.com, including text, images, graphics, logo, product descriptions, layout and design, belongs to Poshasyou.
You must not copy, reproduce, distribute, sell or use our website content for commercial purposes without our written permission.
Privacy
Your privacy is important to us. We collect and use personal information according to our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect your personal data.
Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support marketing activity.
Please read our Cookie Policy for more information.
Third-Party Links
Our website may contain links to third-party websites, tools or services.
We are not responsible for the content, policies, security or practices of third-party websites. You should read their own terms and privacy policies before using them.
Limitation of Liability
We are not responsible for any loss caused by:
- Incorrect information was provided by the customer.
- Delivery delays outside our control.
- Website downtime or technical issues.
- Misuse of products after delivery.
- Minor colour or measurement differences.
Nothing in these Terms & Conditions limits or removes your statutory rights.
Events Outside Our Control
We are not responsible for delays or failure to perform our obligations where the delay is caused by events outside our reasonable control.
This may include courier delays, customs checks, strikes, natural disasters, technical failures, accidents, government restrictions or other unexpected events.
Changes to These Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated date.
You should check this page regularly to make sure you understand the latest version.
By continuing to use our website after changes are made, you agree to the updated Terms & Conditions.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: [email protected]
Contact Form: https://poshasyou.com/contact-us/
