Last updated: August 2026
Welcome to Posh As You. These Terms and Conditions apply to your use of our website and to purchases made through our online store.
By accessing our website or placing an order with us, you agree to these Terms and Conditions. Please read them carefully before placing an order.
These Terms and Conditions do not affect your statutory rights under applicable UK consumer law.
1. About Us
Posh As You is a UK-based online retailer offering products including women’s, men’s and children’s fashion, footwear, accessories, bags, gifts and other products available through our website.
Website: poshasyou.com
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Business Address: Flat 29, Orchid Gardens, Hounslow, England, TW3 3JJ, United Kingdom
Please ensure that the business information shown here matches the information provided elsewhere on our website and in our Google Merchant Center account.
2. Using Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to interfere with the security or operation of the website.
- Introduce viruses, malicious code, or other harmful technology.
- Use false or misleading information when placing an order.
- Infringe our intellectual property rights or the rights of third parties.
We may restrict access to our website where reasonably necessary for security, maintenance, fraud prevention, or legal compliance.
3. Product Information
We aim to provide clear and accurate information about the products available on our website, including descriptions, images, prices, colours, sizes, and availability.
Product images are provided for illustration purposes. Actual colours may appear slightly different depending on your device or screen settings.
Product availability may change without notice.
If we discover a material error in the description, price, or availability of a product after an order has been placed, we will contact you and explain the available options.
4. Prices
All prices displayed on our website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The price payable for an item will be the price displayed during checkout when you place your order, subject to correction of any obvious pricing error.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
We may change product prices from time to time, but changes will not normally affect orders that have already been accepted.
5. Placing an Order
To place an order:
- Select the product and any applicable size, colour, or variation.
- Add the item to your shopping bag.
- Proceed to checkout.
- Provide accurate billing and delivery information.
- Review your order and applicable delivery charges.
- Complete payment using an available payment method.
After placing your order, you will receive an order confirmation email.
An order confirmation acknowledges that we have received your order. If we are unable to fulfil your order, we will contact you and arrange an appropriate refund where payment has already been taken.
6. Payment
We accept the payment methods displayed at checkout, which may include debit and credit cards.
Payments are processed through our payment service provider.
We do not store your complete payment card details.
You are responsible for ensuring that the payment and billing information you provide is accurate and that you are authorised to use the selected payment method.
7. Delivery
We currently deliver to UK Mainland addresses only.
Our standard estimated delivery timeframe is:
5–15 working days
Our current standard delivery charges are:
- Orders over £50: Free Standard UK Delivery
- Orders under £50: £4.99 Standard UK Delivery
Working days exclude weekends and UK bank holidays.
Delivery timeframes are estimates and may occasionally be affected by circumstances outside our reasonable control.
For full information, please refer to our Ordering & Delivery Information page.
8. Order Changes
If you need to change your delivery address, size, colour, or other order details, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes, but we cannot guarantee that an order can be changed once it has entered processing or has been dispatched.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Where an order has not yet been dispatched, we will try to process the cancellation.
Once an order has been dispatched, it may no longer be possible to stop the shipment. Eligible products may instead be returned in accordance with our Returns and Refund Policy.
Certain products, including personalised or custom-made products, may be subject to exceptions to cancellation rights where permitted by applicable law.
Please refer to our Order Cancellation Policy for further details.
Nothing in this section affects your statutory rights.
10. Returns and Refunds
Eligible items may be returned in accordance with our Returns and Refund Policy.
For eligible change-of-mind returns, customers should contact us within 14 days of receiving the order.
Products must meet the applicable return conditions described in our Returns and Refund Policy.
Certain products may be excluded from change-of-mind returns where an applicable legal exception applies, including certain personalised products and certain sealed hygiene-sensitive products after the seal has been broken.
Your statutory rights relating to faulty, damaged, incorrect, or misdescribed products are not affected.
Please read our Returns and Refund Policy before requesting a return.
11. Faulty, Damaged or Incorrect Products
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at [email protected].
Please provide your order number, details of the issue, and photographs where appropriate.
We will review the matter and provide an appropriate remedy in accordance with applicable UK consumer law.
12. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after you place an order, we will contact you.
If we cannot supply the product and payment has already been taken, we will arrange an appropriate refund to the original payment method.
13. Promotions and Discount Codes
From time to time, we may offer promotions, sales, or discount codes.
Promotions may be subject to additional conditions, including:
- Validity periods
- Minimum order values
- Product or category exclusions
- Usage limits
Any applicable conditions will be provided with the relevant promotion.
Unless otherwise stated, discount codes cannot be exchanged for cash.
14. Intellectual Property
The website and its original content, branding, graphics, layout, and other materials owned by or licensed to Posh As You are protected by applicable intellectual property laws.
You may use our website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, sell, or commercially exploit our protected website content without appropriate permission.
Third-party brand names, trademarks, images, or other intellectual property remain the property of their respective owners.
15. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services, including payment providers, delivery providers, analytics services, or social media platforms.
We are not responsible for the content or privacy practices of independent third-party websites.
Use of third-party services may also be subject to their own terms and privacy policies.
16. Personal Information and Privacy
We process personal information in accordance with our Privacy Policy and applicable UK data protection law.
Our website may also use cookies and similar technologies as explained in our Cookie Policy.
Please review these policies for further information.
17. Our Responsibility
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms and Conditions limits your statutory consumer rights.
We are not responsible for losses caused by circumstances outside our reasonable control, except where applicable law provides otherwise.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, services, website, or applicable legal requirements.
We will publish the latest version on this page with the updated date.
Changes will not remove rights that you already have in relation to orders placed before the changes where applicable law protects those rights.
19. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms affects any rights you may have under applicable UK consumer law.
20. Contact Us
If you have questions about these Terms and Conditions, an order, or our services, please contact us:
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Business Address: Flat 29, Orchid Gardens, Hounslow, England, TW3 3JJ, United Kingdom
You can also contact us through our Contact Us page.
