We understand that plans can change! If you need to cancel your order, we’ll do our best to help.
Can I Cancel My Order?
- Yes, cancellations are possible before dispatch.
- If the order has already been dispatched, we may not be able to stop delivery. However, customers may still request a return after receiving the item, subject to our Returns and Refund Policy.
- We cannot guarantee cancellation if the order has already been processed or dispatched.
How to Request a Cancellation
To request an order cancellation, please contact us within 24 hours of placing your order. You can reach out to us via:
- Email: [email protected]
- Contact Channel: You can also submit a request via our Contact Us page.
When contacting us, please provide the following details:
- Your full name
- Order number
- A screenshot of the order confirmation
- Reason for cancellation
Our support team will review your request and confirm if your order is eligible for cancellation.
What If My Order Has Already Shipped?
- If your order has already been dispatched, unfortunately, we cannot cancel it.
- However, you can still return the item(s) once they arrive. Please refer to our Refund & Returns Policy for full details.
⚠️ Note: Return postage is the buyer’s responsibility unless the item is faulty or incorrect.
Refunds
If your order is successfully cancelled:
- A full refund will be issued to your original payment method.
- Refunds are processed within 5–7 working days. Please note that processing times may vary depending on your bank or payment provider.
Important Notes
- We cannot cancel customised, personalised, final sale, or clearance items.
- During peak or sale periods, order processing may begin quickly — please contact us immediately if you wish to cancel.
Need Help?
We’re here to assist you!
PoshAsYou reserves the right to decline cancellation requests that do not meet the above conditions.
