Last updated: August 2026
At PoshasYou.com, we are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, stored and protected. This Privacy Policy explains what personal information we may collect when you visit our website, place an order, contact us or otherwise interact with our services, how we use that information, and the rights you may have under applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
By using PoshasYou.com, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
1. Who We Are
Posh As You is a UK-based online retailer offering women’s, men’s and children’s fashion, footwear, accessories, bags, gifts and other products available through our website.
For the purposes of applicable UK data protection law, Posh As You is responsible for the personal information we process in connection with our website and services.
Business Address:
Flat 29, Orchid Gardens, Hounslow, England, TW3 3JJ, United Kingdom
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
2. Personal Information We May Collect
Depending on how you interact with our website and services, we may collect and process the following types of information:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping or delivery address
- Order and transaction details
- Products purchased, returned or cancelled
- Information provided when contacting our customer support team
- Payment-related information required to process transactions
- Device information, including IP address, browser type and operating system
- Website usage information
- Cookie and similar technology information
- Information relating to your preferences and interactions with our website
We only collect information that is reasonably necessary to operate our website, process and fulfill orders, provide customer support, improve our services, prevent fraud, and comply with applicable legal obligations.
3. Payment Information
Payments made through PoshasYou.com are processed using payment methods and third-party payment service providers available at checkout.
We do not store complete credit or debit card details on our website.
Payment providers may collect and process the information necessary to authorise and complete your payment. Their processing of your information is subject to their own privacy policies and applicable data protection requirements.
We use appropriate security measures designed to protect information transmitted through our website, including secure connections where applicable.
4. How We Use Your Information
We may use the personal information we collect for the following purposes:
- Processing and fulfilling your orders
- Processing payments, refunds and cancellations
- Arranging and managing deliveries
- Sending order confirmations and delivery updates
- Responding to enquiries and providing customer support
- Managing returns and refunds
- Maintaining appropriate business and transaction records
- Preventing fraud, abuse and unauthorised activity
- Protecting and maintaining the security of our website
- Improving website functionality and performance
- Understanding how visitors use our website
- Analysing website traffic and performance
- Complying with legal, regulatory, accounting and tax requirements
- Providing relevant marketing communications where we have an appropriate lawful basis to do so
We do not sell your personal information to third parties.
5. Lawful Bases for Processing
Where UK data protection law applies, we process your personal information using an appropriate lawful basis.
Depending on the circumstances, this may include:
Contract: We may process your information where it is necessary to process and fulfil an order or provide a service you have requested.
Legal Obligation: We may process your information where necessary to comply with legal, accounting, tax, regulatory or other applicable obligations.
Legitimate Interests: We may process information where it is reasonably necessary to operate and improve our website and business, provide customer support, prevent fraud or protect our services, provided that our legitimate interests do not override your rights and freedoms.
Consent: Where consent is required, we may process your information only after you have provided the appropriate consent, such as for certain marketing communications or non-essential cookies.
6. Sharing Your Personal Information
We may share relevant personal information with trusted third-party service providers where this is necessary to operate our website and provide our services.
These third parties may include:
- Payment processing providers
- Delivery and courier partners
- Website hosting and technology providers
- Customer service and communication providers
- Website analytics providers
- Google services, where applicable
- Advertising and marketing service providers, where applicable
- Professional advisers
- Government, regulatory, tax or law enforcement authorities where required by law
We aim to ensure that only information reasonably necessary for the relevant service or purpose is shared.
Third-party service providers may process information in accordance with their own privacy policies and legal obligations.
7. Cookies, Analytics and Advertising
PoshasYou.com uses cookies and similar technologies to support website functionality and improve your browsing experience.
Cookies may be used to:
- Keep the website functioning correctly
- Support shopping cart and checkout functionality
- Remember preferences
- Understand website traffic and usage
- Analyse website performance
- Improve website functionality
- Measure advertising and marketing performance, where applicable
- Support relevant marketing activities, where permitted
Some cookies may be essential for the website to function, while others may require your consent depending on their purpose and applicable law.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
For further information about the cookies used on our website and how to manage them, please refer to our Cookie Policy.
8. Marketing Communications
Where permitted by applicable law, we may send information about our products, offers, promotions or other updates.
Where consent is required, we will only send marketing communications after you have provided the appropriate consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, transactions, account or other services you have requested.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax and regulatory requirements.
The length of time we retain information may depend on the type of information and why it was collected.
For example:
- Order and transaction records may be retained for up to 6 years, where necessary to meet legal, accounting or tax requirements.
- Customer service records may be retained for an appropriate period to manage enquiries, complaints and business records.
- Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
10. Data Security
We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
We use secure technologies and appropriate security measures to help protect information submitted through our website.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. International Data Transfers
Some of the third-party service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Where required, this may include the use of recognised safeguards or other legally permitted transfer mechanisms designed to protect your personal information.
12. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request data portability where applicable
- Withdraw consent where processing is based on your consent
- Object to direct marketing
If you would like to exercise any applicable rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests to help protect your personal information.
13. Complaints
If you have concerns about the way we collect, use or handle your personal information, we encourage you to contact us first so that we can try to resolve your concerns.
You may also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information about making a complaint can be found on the ICO’s official website.
14. Children’s Privacy
PoshasYou.com is intended for customers who are legally able to make purchases or who use the website with appropriate parental or guardian involvement.
We do not knowingly collect personal information from children where doing so would not be permitted under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
The latest version will be published on this page with an updated “Last updated” date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Business Address: Flat 29, Orchid Gardens, Hounslow, England, TW3 3JJ, United Kingdom
