At PoshAsYou, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Window
We accept returns within 14 days of delivery for eligible items.
To request a return, customers must contact us within the return period after receiving their order.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and in original condition
- All original tags, packaging, and accessories must be included
- Items must not show signs of use, washing, damage, or alteration
- Proof of purchase or order number must be provided
All returns are subject to inspection and approval once received.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty or incorrect:
- Earrings, necklace and other jewellery items
- Bodysuits or similar hygiene-related products, once unsealed
- Personalised or custom-made items
- Final Sale or Clearance items
- Damaged or worn products not due to a manufacturing fault
Important: Certain items may not be eligible for standard returns due to product type, hygiene requirements, and safety reasons.
In such cases, returns, replacements, resends, or refunds may be offered for:
- Damaged items
- Defective products
- Incorrect items received
Customers should contact us as soon as possible after delivery with clear photos and order details for review.
All requests are assessed individually by our support team.
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us promptly with:
- Your order number
- A short description of the problem
- Clear photos of the issue
Once verified, we may offer:
- A replacement
- A resend
- A partial refund
- A full refund
depending on the situation
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be processed to the original payment method within 5–7 working days
Please note that processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, it can no longer be cancelled and must follow the return procedure outlined in this policy.
How To Request a Return
To request a return or report an issue, please contact us through one of the following methods:
- Email us at [email protected] with:
- Order number (or screenshot if available)
- Item(s) you’d like to return
- Reason for return (optional but helpful!)
- Instagram: @1poshasyou
Please include your order number and details of your request for faster assistance.
Once we confirm, we’ll share the return address. Please send the item(s) back using a tracked postal service.
Important Notes
- By placing an order with PoshAsYou, customers agree to the terms outlined in this Refund & Returns Policy.
- Returns are reviewed individually and are subject to approval after inspection.
- PoshAsYou reserves the right to refuse returns that do not meet the conditions outlined in this policy.
- Refunds, replacements, or resends are issued at our discretion after reviewing the reported issue or returned item.
Need Assistance?
We’re here to help:
- Email: [email protected]
- Instagram DM: @1poshasyou
Note: PoshAsYou reserves the right to refuse returns that do not meet the conditions outlined in this policy.
