Last updated: August 2026
At Posh As You, we understand that you may sometimes need to cancel an order. This policy explains how to request a cancellation and what happens if your order has already been processed or dispatched.
This policy does not affect your statutory rights under applicable UK consumer law.
1. Cancelling an Order
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Where possible, we will try to process your cancellation before the order is dispatched.
To help us locate your order quickly, please provide:
- Your full name
- Your order number
- The email address used to place the order
- The item(s) you wish to cancel
2. How to Request a Cancellation
You can request a cancellation by contacting us through:
Email: [email protected]
or through our Contact Us page.
Please include your order number in your request.
We recommend contacting us as soon as possible because orders may begin processing shortly after they are placed.
3. If Your Order Has Already Been Dispatched
If your order has already been dispatched, we may no longer be able to stop the delivery.
If you are eligible to cancel or return the goods under applicable UK consumer law or our Returns and Refund Policy, you can follow the applicable return process after receiving the order.
Please refer to our Returns and Refund Policy for information about return eligibility, return shipping and refunds.
4. Personalised and Custom-Made Products
Cancellation rights may not apply to certain products that are made to your specifications or clearly personalised, where an applicable legal exception applies.
If you have ordered a personalised or custom-made product and would like to cancel it, please contact us as soon as possible.
This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.
5. Other Cancellation Exceptions
Other statutory exceptions to cancellation rights may apply to certain products, including some sealed hygiene-sensitive goods after the seal has been broken.
Where an exception applies, this will not affect any separate statutory rights you may have if the product is faulty, damaged, incorrect or not as described.
6. Refunds for Cancelled Orders
If your order is successfully cancelled and payment has already been taken, the applicable refund will be issued to your original payment method.
We aim to process approved cancellation refunds within 7 working days.
After we process the refund, your bank or payment provider may require additional time for the funds to appear in your account.
7. Changes Instead of Cancellation
If you need to change your delivery address, size, colour or another order detail, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
8. Returns After Delivery
Where applicable, eligible products may be returned after delivery in accordance with our Returns and Refund Policy.
For eligible change-of-mind returns, customers should contact us within 14 days of receiving the order, as explained in our Returns and Refund Policy.
9. Contact Us
For cancellation requests or questions about an existing order, please contact:
Business Address: Flat 29, Orchid Gardens, Hounslow, England, TW3 3JJ, United Kingdom
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
You can also contact us through our Contact Us page.
