🛍️ Orders & Payments
Simply browse our collection, add your favourite items to your bag, and proceed to checkout. Follow the prompts to enter your delivery and payment details. Once completed, you’ll receive a confirmation email.
Unfortunately, once an order is placed, we’re unable to amend or cancel it as our team begins processing it straight away. You can, however, return unwanted items once they arrive.
No! We’ve not partnered with Klarna and Clearpay to give you that facility
🚚 Delivery & Shipping
Orders are typically delivered within 5–15 business days, depending on the supplier location and your delivery address. You’ll receive tracking information once your order has been dispatched.
Currently, we only ship within the United Kingdom.
Your order may arrive in multiple packages as we use different suppliers. Don’t worry – you’ll receive tracking updates for each shipment.
Yes – we offer free UK delivery on all orders over £50.
🔁 Returns & Exchanges
We offer a 14-day return window for most items, following UK law. Some suppliers (e.g., Fashion Divas) have a shorter return period, so we advise requesting a return as soon as possible. See our full Return & Refund Policy page for more details.
Contact us within 7-14 days of receiving your order by emailing [email protected]. See our full Return & Refund Policy page for more details.
Returns are free for UK orders over £50. For orders under £50, a small £2.99 return fee is deducted from your refund.
Once we receive your returned item, refunds are processed within 5–7 working days. You’ll be notified via email.
We don’t offer direct exchanges at this time. Simply return the item and place a new order for the size or colour you want.
👗 Product & Sizing
Please refer to our size guide, available on each product page. If you’re between sizes, we recommend sizing up for comfort.
Yes – our comprehensive size guide includes measurements in UK, EU, and US sizes, plus tips for finding the perfect fit.
Popular items may be restocked. You can sign up or follow us on Instagram for updates.
We’re so sorry! Please contact us within 7 days of receiving your item with photos, and we’ll arrange a free return and full refund.
📧 Account & Contact
No, you can check out as a guest. But creating an account gives you access to order tracking, exclusive offers, and faster checkout.
Click “Forgot Password?” on the login page to reset it. Follow the link sent to your registered email address.
You can reach us via email at [email protected] or use the contact us page on our website. We aim to respond within 24–48 hours.
Our team is available Monday to Friday, 9am–6pm (UK time), excluding public holidays.
💳 Promotions & Gift Cards
Enter your code at checkout. If it’s valid, the discount will be applied to your total. Promo codes cannot be applied after checkout.
Double-check the code for typos and expiration dates. Some codes are single-use or apply only to full-price items. Still having trouble? Contact our team.
🔐 Privacy & Security
Absolutely. We use SSL encryption to protect your information, and we never store your card details.
We use your data to process your order, improve your shopping experience, and send relevant offers (only if you opt-in). You can read more in our [Privacy Policy].