At Posh As You, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.
This policy applies to orders placed through the Posh As You website and does not affect your statutory rights under applicable UK consumer law.
1. Return Period
For eligible items, you may request a return within 14 days of receiving your order.
Please contact us within this 14-day period if you wish to return an item.
2. Return Eligibility
To be eligible for a return, items should be:
- Unused and unworn
- In their original condition
- Returned with original tags, packaging, and accessories where applicable
- Free from damage, washing, alteration, stains, or signs of use
- Accompanied by proof of purchase or your order number
Returned items will be inspected after they are received.
These conditions do not limit your statutory rights where an item is faulty, damaged, not as described, or otherwise covered by applicable consumer law.
3. Items That May Not Be Eligible for Change-of-Mind Returns
Certain products may not be eligible for a standard change-of-mind return where an applicable legal exception applies, including:
- Personalised or custom-made products
- Sealed hygiene-sensitive products where the seal has been broken after delivery, where applicable
- Other products for which a statutory cancellation exception applies
Your statutory rights in relation to faulty, damaged, incorrect, or misdescribed products are not affected.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
4. Faulty, Damaged, Incorrect or Misdescribed Items
If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.
Please provide:
- Your order number
- The name of the affected product
- A description of the issue
- Clear photographs showing the problem
- Photographs of the packaging where relevant
Once we have reviewed the information, we will provide the appropriate next steps and remedy in accordance with applicable UK consumer law.
Depending on the circumstances, this may include a refund, replacement, repair, or another appropriate remedy.
5. Return Shipping Costs
For eligible change-of-mind returns, the customer is responsible for the cost of returning the item unless we have stated otherwise.
Where an item is faulty, damaged, incorrect, or not as described, we will handle reasonable return arrangements/costs in accordance with applicable UK consumer law.
Please do not send a return before contacting us and receiving the relevant return instructions.
6. How to Request a Return
To request a return:
- Contact us at [email protected] within the applicable return period.
- Provide your full name and order number.
- Tell us which item(s) you would like to return and the reason for the return.
- For faulty, damaged, or incorrect products, provide clear photographs where requested.
- Our customer support team will provide the relevant return instructions and return address.
You can also contact us through our Contact Us page.
7. Refunds
Once your return has been received, we will inspect the returned item and process the refund where applicable.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 7 working days after the returned item has been received and checked.
After we issue a refund, your bank or payment provider may require additional time to display the funds in your account.
Where required by applicable UK consumer law, any refund of standard delivery charges will be handled accordingly.
8. Exchanges
If you require a different size, colour, or product, please contact our customer support team.
Where a direct exchange is not available, you may need to return the eligible item and place a new order.
9. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Once an order has been dispatched, it may no longer be possible to cancel the shipment. You may instead be able to return eligible items after receiving them.
Please see our Order Cancellation Policy for further information.
10. Refunds for Cancelled Orders
Where an order is successfully cancelled, and payment has already been taken, the applicable refund will be returned to the original payment method.
We aim to process such refunds within 5–7 working days, although your payment provider may require additional processing time.
11. Contact Us
If you have any questions about a return, refund, faulty product, or cancellation, please contact us:
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
You can also contact us through our Contact Us page.
Last updated: August 2026
