At Posh As You, we aim to provide a clear and reliable delivery service for all our customers. This page explains our delivery areas, charges, estimated delivery times, order processing, tracking, and what to do if there is a problem with your delivery.
Delivery Area
We currently deliver to UK Mainland addresses only.
At this time, we do not offer international delivery.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please check your delivery details carefully before completing your purchase.
Delivery Charges
Our current standard UK delivery charges are:
- Orders over £50: Free Standard UK Delivery
- Orders under £50: £4.99 Standard UK Delivery
The applicable delivery charge will be clearly displayed at checkout before payment is completed.
Estimated Delivery Time
Our estimated delivery timeframe for UK Mainland orders is:
5-15 working days
Working days are Monday to Friday and exclude UK bank holidays.
The estimated delivery period may include order processing and courier transit time.
Delivery times are estimates and may occasionally be affected by product availability, busy periods, public holidays, courier delays, weather conditions, or other circumstances outside our reasonable control.
Order Processing
Once your order has been successfully placed, you will receive an order confirmation email.
We will process your order using the information provided during checkout.
Once your order has been dispatched, tracking information will be provided by email where tracking is available.
Multiple Parcels
If your order contains multiple products, some items may be dispatched separately and may arrive in different parcels.
You will not be charged additional delivery fees simply because an order is delivered in multiple parcels.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the courier’s tracking system to update after receiving your dispatch confirmation.
Incorrect Delivery Address
Customers are responsible for ensuring that their delivery address is accurate and complete.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible.
We will try to assist with address changes before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Delayed Orders
If your order has not arrived within the estimated 5-15 working day delivery timeframe, please:
- Check your tracking information for the latest delivery update.
- Check whether the courier has attempted delivery or left a delivery notice.
- Confirm that the delivery address on your order confirmation is correct.
- Contact our customer support team if you still cannot locate your parcel.
We will review the available tracking information and assist you with the next steps.
Missing Parcels
If tracking indicates that your parcel has been delivered but you have not received it, please first check:
- Around your property or designated safe place
- With members of your household
- With neighbours, where appropriate
- Any delivery information provided by the courier
If you are still unable to locate the parcel, please contact us so that we can investigate the matter with the delivery provider.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the issue and provide an appropriate solution in accordance with our Returns and Refund Policy and your applicable statutory rights.
Order Changes
If you need to change your delivery address, size, colour, or other order information, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate the requested change, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible and before dispatch.
Please refer to our Order Cancellation Policy for full information regarding cancellations.
If an order has already been dispatched, it may no longer be possible to cancel the shipment. Eligible products may instead be returned after delivery in accordance with our Returns and Refund Policy.
This does not affect your statutory rights.
Contact Us
If you have any questions about your order, delivery, or tracking, please contact our customer support team:
Email: [email protected]
Phone: +44 7936 047898
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
You can also contact us through our Contact Us page.
