Ordering & Delivery Information

At PoshAsYou, we aim to make your shopping experience simple, secure and clearly explained. This page provides information about placing an order, delivery timeframes, delivery charges, payment methods, order changes, cancellations and what to do if your parcel is delayed.

Please read this page carefully before placing an order.

How to Place an Order

Shopping with PoshAsYou is simple and secure.

1. Browse our collection and select your preferred product, size and colour.
2. Add the product to your shopping bag.
3. Proceed to checkout.
4. Enter your billing and delivery details carefully.
5. Choose your preferred delivery option.
6. Pay securely using one of our available payment methods.
7. Once your order is placed, you will receive an order confirmation email.

Once your order has been processed and dispatched, tracking information will be shared with you where available.

Delivery Area

We currently deliver to UK Mainland addresses only.

At this time, we do not offer international delivery. If your delivery location is not supported at checkout, your order may not be accepted. 

Please make sure your delivery address is complete and correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Estimated Delivery Time

Our estimated delivery time for all products is:

Most orders are delivered within 5–15 working days, depending on product availability, processing time, courier service and your delivery location.

Please note that working days do not include weekends or UK bank holidays.

Important Delivery Notes

Delivery times are estimated and may vary during busy periods, sales, public holidays, courier delays or circumstances outside our control.

If your order includes products from different brands, your items may arrive in separate parcels. There will be no extra delivery charge for split parcels.

Tracking details will be provided once your order has been dispatched, where tracking is available.

Delivery Charges

We currently offer the following delivery charges:

Delivery charges will also be shown clearly at checkout before you complete your order.

Order Confirmation

After placing your order, you will receive an order confirmation email with your purchase details.

If you do not receive the confirmation email, please check your spam or junk folder first. If you still cannot find it, please contact us at: [email protected] or the Contact Us page

Payment Methods

We accept secure online payment methods shown at checkout, including:

• Debit cards
• Credit cards

All payments are processed securely through our payment provider. We do not store your full card details.

Changes to Your Order

If you need to change your delivery address, size, colour or any order details, please contact us as soon as possible.

Order change requests should be sent within 1 hour of placing the order by email or through our Contact Us page.

We will do our best to help, but once an order has started processing, been packed or dispatched, we may not be able to make changes.

Order Cancellation Before Dispatch

If you want to cancel your order before it is processed or dispatched, please contact us as soon as possible.

To request an order cancellation, please contact us within 24 hours of placing your order either by email or by submitting the form available on our Contact Us page.

Once an order has been processed or dispatched, it may not be possible to cancel it before delivery. However, you may still be able to return eligible items under our Returns and Refund Policy.

This does not affect your statutory rights.

Missed or Delayed Delivery

If your parcel has not arrived within the estimated delivery timeframe, please follow these steps:

1. Check your tracking link for the latest update.
2. Check whether the courier has left a delivery note.
3. Make sure the delivery address on your order confirmation is correct.
4. Contact us if you still cannot locate your parcel.

If your order is delayed, please contact us at: [email protected] or the Contact us page. 

We will check the order status and help you with the next steps.

Incorrect, Faulty or Damaged Items

If you receive an incorrect, faulty or damaged item, please contact us as soon as possible.

Please include:

• Your order number
• Clear photos or videos of the issue
• Photos of the packaging, if the parcel arrived damaged
• A short explanation of the problem

Once we review the issue, we will offer a suitable solution in line with our Returns and Refund Policy.

Need Help?

If you have any questions regarding your order, delivery, or tracking, please feel free to reach out to us:

Email: [email protected]
Contact Page: https://poshasyou.com/contact-us/

Our customer support team will help you as soon as possible.